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Privacy Policy

Last Updated: 10.09.2025.

  1. Introduction & Purpose

The Literacy Centre of Expertise (the “Site”), operated by The Immigrant Education Society (TIES), respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and store personal information when you use our website, services, or interact with us. 

By using or accessing the Site or related services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Site or services. 

  1. Definitions
  • “Personal Information” means any information about an identifiable individual (name, email address, etc.). 
  • “User,” “you,” “your” refers to any visitor, subscriber, student, teacher, or other individual who uses the Site. 
  • “Services” includes any online tools, courses, resources, modules, assessments, and other offerings available via the Site. 
  1. Information We Collect

We may collect the following types of information: 

  1. a) Information You Provide Directly
  • Contact information (name, email, phone number, mailing address) when you fill out a contact form, subscribe to a newsletter, register for courses or webinars, or otherwise communicate with us. 
  • Profile or registration data if you create an account (username, password, preferences). 
  • Any content you submit (e.g. in blog comments, forum posts, feedback, assignments). 
  • Survey responses or application forms. 
  1. b) Automatically Collected Information
  • Log data: IP address, browser type and version, pages visited, access times, referring website URL, device identifiers. 
  • Cookies and tracking technologies: we may use cookies, web beacons, analytics tools (e.g. Google Analytics) to collect usage data, measure traffic, and improve performance. 
  • Usage metrics: which pages you view, what links you click, how long you stay, etc. 
  1. c) Third-Party Sources
  • Social media integrations: if you connect via or share via your social media accounts, we may receive your profile data (e.g. name, public profile). 
  • Analytics providers or other service providers we use may supply aggregate or individual analytics data. 
  1. Use of Information

We use collected information for purposes including, but not limited to: 

  • Operating, maintaining, and improving the Site and Services 
  • Registering, authenticating, and managing user accounts 
  • Communicating with you (email newsletters, updates, replies to inquiries) 
  • Delivering resources, courses, and educational materials 
  • Monitoring and analyzing trends, site usage, and effectiveness 
  • Enforcing our Terms of Service 
  • Compliance with legal obligations 
  • Preventing fraud, unauthorized access, and other security concerns 

We will not use your personal information for purposes incompatible with those disclosed at, or before, the time the information was collected, without obtaining your consent. 

  1. Disclosure of Information

We may disclose your information in the following circumstances: 

  • To our service providers or contractors who assist us (e.g. hosting, analytics, email services), subject to appropriate confidentiality obligations 
  • To affiliated organizations (e.g. TIES) as necessary to deliver the services 
  • If required by law, regulation, legal process, or governmental request 
  • To enforce our rights, terms, and policies, or to protect the rights, property, or safety of the Site, users, or public 
  • In connection with a merger, acquisition, sale of assets or restructuring (with notice) 

We will not sell your personal information to third parties. 

  1. Cookies, Tracking & Analytics

We use cookies and similar technologies to: 

  • Distinguish you from other users 
  • Enable certain site features 
  • Collect analytics data (e.g. via Google Analytics or similar) 
  • Serve relevant content 

You may choose to disable or reject cookies (via browser settings), though this may affect your ability to use certain features of the Site. 

  1. Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. When no longer needed, we will securely delete or anonymize it. 

  1. Security

We implement reasonable technical and organizational measures designed to protect your personal information from unauthorized access, accidental loss, destruction, or alteration. However, no method of electronic transmission or storage is 100% secure, so we cannot guarantee absolute security. 

  1. Children & Minors

The Site is not directed at children under the age of 13 (or applicable age under provincial laws). We do not knowingly collect personal information from children under that age without parental consent. If you believe we have collected information from a child under the applicable age, please contact us and we will delete it. 

  1. Your Rights & Choices

Depending on your jurisdiction, you may have rights such as: 

  • Accessing your personal information 
  • Correcting or updating your data 
  • Requesting deletion or erasure of personal data 
  • Objecting to or limiting processing 
  • Withdrawing consent, where processing is based on consent 
  • Receiving your data in a portable format 

To exercise these rights, contact us (see “Contact Us” below). We may ask for identification to confirm your request. 

  1. Third-Party Links & Embeds

The Site may contain links to third-party websites, embedded content, or social media integrations. We are not responsible for the privacy practices or content of those third parties. Review their privacy policies before interacting. 

  1. International Transfers

If your information is transferred or accessed outside your jurisdiction (e.g. outside Canada), we will take safeguards as required by applicable privacy laws, such as contractual protections and standard clauses. 

  1. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. We will post the updated version on this page with a new “Last Updated” date and, where appropriate, notify you by email or via notice on the Site. Continued use after such modifications constitutes acceptance of the changes. 

  1. Contact Us

If you have questions, concerns, or requests regarding this policy or your data, please contact: 

The Immigrant Education Society (TIES) 
[Address] 
[Email] 
[Phone number] 

 

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